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Support

In a Hurry?

There are several ways to speed up the delivery schedule:


Allow partial deliveries.

If your order consists of a large number of probes and/or multiple designs, chances are some of the probes will become available before the others. Advise your sales co-ordinator to ship probes as they become available. Please note that additional shipping charges or customs fees may apply.


Rush your order.

We may be able to deliver your order in 7-10 business days. A 25% premium will be included, but you must confirm a rushed order with your sales co-ordinator.


Provide alternative designs.

If the electrode design you need is not available, chances are there is at least one with close enough design parameters to meet your needs. Browse through the Electrode Array Design section in our catalog to find alternatives, or give us a call!


Consider B-Stock probes.

B-Stock probes have electrodes with very few irregular sites, but are otherwise perfectly functional. Most designs and configurations have B-Stock probes available for fast shipping. Check our webstore to browse available probes.