Sales Policies

NOT FOR HUMAN USE. The products in this website are not FDA approved for human use. Their use is limited to investigational use only.


Please inspect your package(s) for damage upon its arrival. Please report any damaged items to us within 7 days upon the receipt of your package(s).


All sales are final. No exceptions.


Unused items may be exchanged with permission from NeuroNexus within 14 days of the receipt of the package.


NeuroNexus is not responsible for any customs fees for international orders. If you have any tax or customs-free IDs, please provide them at check-out along with instructions.


All probes with non-standard packaging are not refundable and cannot be exchanged due to the customizations involved.


Please add a $30 fee for international orders (excluding Canada).